At Ryze, we care about your satisfaction. If there’s ever an issue with your order, we’ll work with you to resolve it quickly and fairly.
✅ Return Eligibility
We accept returns within 30 days of delivery, provided the following conditions are met:
- The item must be unopened, unused, and in its original packaging.
- You must have proof of purchase (such as an order number or receipt).
📌 For health, safety, and hygiene reasons, returns cannot be accepted on opened or used items.
📦 How to Start a Return
- Contact Us: Email us at help.ryzeemushroomcoffee@gmail.com with your order number and reason for return.
- Follow Instructions: We’ll reply with return instructions and the return shipping address.
- Ship It Back: Package your item securely and ship it to the provided address.
✅ Return shipping costs will be covered for all approved returns due to our error or defective products. For other cases, return shipping may be the responsibility of the customer.
💰 Refunds
After we receive and inspect your returned item, your refund will be processed within 5–7 business days to your original payment method. We will notify you by email when your refund is processed. If your return is not eligible, we will inform you with the reason.
🔁 Exchanges
We do not process direct exchanges. To get a different item:
- Return your original purchase following the return process.
- Place a new order for the desired item.
🚫 Cancellations
You may cancel your order under these conditions:
- Before Shipment: Contact us immediately to cancel before your order ships.
- After Shipment: Once shipped, cancellations are not possible, but you may request a return after delivery.
💥 Damaged, Defective, or Incorrect Orders
If your order arrives damaged, defective, or incorrect:
- Contact us at help.ryzeemushroomcoffee@gmail.com within 30 days of delivery.
- We may offer a replacement or a full refund, including shipping costs.
- Keep the original packaging and take clear photos to help us resolve the issue quickly.
❓ Questions?
Our customer support team is ready to assist you with any questions or concerns.
📬 Contact Information
Email: help.ryzeemushroomcoffee@gmail.com
Phone: +1 (973) 462-9618
Address: 153 clark st, Dover, New Jersey 07801, US